There is a huge issue that NOBODY is addressing, and it’s really important.
Technology, Internet and Software.
Property management companies, Retailers, Banks, Utility companies and pretty much everyone accepting payments online.
Everyone assumes that everyone else knows the ins and outs of internet usage, thus making it very difficult for people to adapt.
I come across so many people who know how to use their email, maybe Facebook and that’s about it.
They have absolutely no idea about creating and signing PDF files, uploading them to platforms they need to, or how to make payments online.
They have no clue as to how to secure their devices, who to share their information with, or how to create automatic payments.
This is the time to take a step back and start addressing the elephant in the room!
Let’s give ALL our customers the courtesy of either helping them navigate our websites and what we ask of them, or allowing them to still mail us checks.
You will be amazed at what the percentage of “non knowers” is.
Leases to be signed, bills to be paid, online purchases, even replies to phishing emails.
This has to stop and we all have to stop assuming that everyone we cater to knows the how to.
It’s time to change our attitude and help include all those people who have no idea what they are doing.
Google has a great tool to actually and really clean your browsing history, cookies, and data.
With Chrome being used a lot and also G-Suite for companies, do yourselves and your companies a favor and delete everything at least once per week.
When you click on History on Chrome, Bottom left you see: Your Google Account may have other forms of browsing history at myactivity.google.com
Click on it and you will see another set of activities you had no idea about. So next to each day, click the garbage bin and delete. See picture below:
Keep going down and delete every day.
After you have deleted everything, you will see: Good job!
Close this tab, go back to your history, and clean your browsing data as well:
If you get in the habit of cleaning everything, you will be safer.
We do banking, meetings, financial transactions online.
Why leave a trace for any hacker behind?
The first time I had to delete 5 years worth of data.
Took me about 45 minutes.
After that day, I clean both history and my activity every night before I switch off my computer and it takes literally 3 minutes at most.
So spread the word! Tell your teams, your employees, family members, friends!
And this applies to both PC and Apple computers, and laptops.
Be very careful when you create a new position for your company!
I see a lot of companies having trouble finding who they want for their teams.
This is on you.
HR and Leadership MUST know the specifics of each position and their business inside and out.
When you are trying to find a Risk analyst, or Fraud prevention team member:
You cannot ask for data analysis, prevention AND SQL.
Your IT department has to work WITH this person and fix your back end according to suggestions.
The Fraud/ Risk professional is doing all they can to prevent, examine, mitigate and reply.
They cannot also do the back end work.
When you upload an open position, be VERY specific.
Adding too many responsibilities to one position will only complicate the work flow, the effectiveness and the results.
NEVER assume you know everything.
Be the leaders you portray in your Company’s websites, and Social Media pages.
The better you divide responsibilities, the faster your company will grow, be protected and see results.
Any company that creates online revenue, must have a Risk and Fraud team.
Even with machine learning implementation, you need the human sector to oversee that everything works flawlessly.
Also, depending on the sector you work in, you have to adhere to the laws of the regions you service or sell to.
Be flexible with working hours and schedules.
Risk and fraud does not happen between 9 am and 5 pm. It happens 24/7.
A good plan is to break up the working day for your risk team.
3 or so hours in the day and more hours in the late afternoon or evening.
This will allow all the fraudulent payment attempts to be caught before they even hit your back ends.
You don’t hire people to do them a favor!
You hire them to help your company succeed and grow.