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Skills of a Successful Risk Professional

 

The risk industry and the professionals within it have changed drastically over the last few decades.

Once, risk professionals simply purchased insurance to transfer losses onto another company. Now, they are expected to monitor the risk environment, identify and predict risks, and implement proactive strategies to prevent issues from occurring or minimize their impact when they do. Top-leadership positions based on risk management, such as Chief Risk Officer (CRO), are becoming increasingly common.

With this in mind, what skills and competencies are now necessary for a risk professional to be successful? Certainly a general knowledge of the insurance industry and financial risk will no longer suffice. In addition to an understanding of many topics and environmental factors, there are necessary personality traits, such as influential, flexible, and collaborative.

READ THE ENTIRE ARTICLE HERE

Will customers hire your Company? It depends

We all know by now about the cyber threats, about the cyber attackers and all the dangers involved.

If you own a Company with an online presence, you MUST secure it!

Nowadays, NOBODY will buy from you, or hire you for your services, if they land on your website and it is not secure!

SSL security is an absolute MUST these days, especially if you are a top professional.

Get on it and protect your company and your customers!

 

Customer Support Risks

Stellar customer support will only help your brand and your company overall.

When your support team snaps at customers who go out of their way to be helpful, you only hurt your brand.

Example of a bad reply: Although we appreciate it, we didn’t ask for your help!

Really? This shows total disrespect to customers who try to help you.
Responses like this example, will make people eventually turn their backs and not care any longer.
Every brand relies on long term relationships and loyalty from its customers.

When you fight this loyalty by making people feel bad for helping you, you only show that your are in for proving you are right and everyone else wrong.

Know that you represent your Company’s ownership at all times.
Behave like professionals.
Be kind, communicate properly, clearly and with grace!

Want success? Then act accordingly!

 

Property Management Companies Listen!

Do you have what you need to become a successful property management company?

Strategy, accountability, qualifications, experience, vision, respect, innovation, expertise, services, and stellar communication with property owners and residents are key for your brand!

How are you making sure that your residents are getting value for the rent they pay you?

How are you making sure that you are immediately responsive 24/7?

How are you making sure that everything is cleaned on a weekly basis?
From laundry rooms, carports and pathways, to yards and overall property.

What if there is a resident in need at night?
What if lights go out?
What if there is an emergency?

Refusing to have an onsite responsible resident you just hinder your overall success, because you look like you don’t care.

It’s not only about making money.
It’s about making sure that you have long term happy and satisfied residents.

Never decide on building updates and work, unless you have established a complete and detailed schedule which YOU MUST share in writing with your residents BEFORE the work begins.

NEVER assume that because you own and manage a building your work is done.
You are obliged to be a communicator, to respect your residents and owners, and to make sure that you know what you are doing.

ALWAYS be open to advice, to innovations and to learning the ropes.
Behaving like you know everything and not communicating immediately with grace and respect, you are just another money focused company.

LISTEN to the reviews online! When your scores are negative, you are doing something wrong.

Become a pioneer by implementing all of the above!

Canonical URL Tag – The Most Important Advancement in SEO Practices Since Sitemaps

The author’s views are entirely his or her own (excluding the unlikely event of hypnosis) and may not always reflect the views of Moz.

The announcement from Yahoo!, Live & Google that they will be supporting a new “canonical url tag” to help webmasters and site owners eliminate self-created duplicate content in the index is, in my opinion, the biggest change to SEO best practices since the emergence of Sitemaps. It’s rare that we cover search engine announcements or “news items” here on SEOmoz, as this blog is devoted more towards tactics than breaking headlines, but this certainly demands attention and requires quick education.

Read the entire article HERE

Being on time

Financial success is very important to all of us, since we all need to survive and thrive.

You show respect to yourself, to the person you are meeting with.

Nowadays it is very common to call people and tell them this ugly “I’m running late”.
If you are among those who tend to always run late, I’m here to tell you that this shows total disrespect to the person you are supposed to be meeting.
Whether it is your friend, your colleague, a business meeting, your hairdresser, your boss or your assistant.
When you book any meeting, make sure that you can actually be there on time. An easy trick is to block your calendar an hour ahead. This way if someone else needs to see you that specific day, you can say that you are available until an hour before your next meeting.

I’ll give you an example:

11:00 am Business Meeting 12:00 pm actual meeting 2:00 pm doctor’s appointment 2:45 pm actual appointment 5:00 pm hairdresser 5:45 actual appointment

This way you will never overbook yourself, you will never schedule meetings on a day that you have too much to do and you will never run late.

Make it a habit to be 5 minutes early. This shows total respect and organizational skills on your part. Sure, we would like to schedule 24 meetings in 24 hours, but it simply can’t happen.

If you run your own business and expect people to come to you at a specific time, NEVER make any other appointments. It shows lack of interest, lack of respect and bad business ethics. If you do that, do not expect other people to respect your time, or to work hard for or with you. Make the effort. You will only win respect and loyalty!

How To Improve Your Communications

We all strive for success.
I have seen a lot of established brands and companies, fail with their communication strategy.

Let’s say you are a property management company.
You just started upgrading an apartment complex and you need your tenants to know what you are doing.

NEVER send a generic email to tell them to move their vehicles, unless you give them an exact timeframe.

Respect your customers, because they are the key to your success.

Clear communication is absolutely a MUST, because you will avoid minsunderstandings.
Never forget how much time and effort you invested in your brand to succeed.
BUT: NEVER take your success and customers for granted.
Keep the respect and the communications channels open at all times.
It will do wonders to your brand, and establish you as a household name.

Improving Your Email Marketing Campaign

By: Ira Bowman
Email marketing is challenging for many businesses.  There are several main reasons for this.  Attention spans are shorter, spam filters are tougher to crack and many will not open emails from people or businesses they do not already have a relationship with.

So how do you succeed in the face of these and other barriers?

While there is no fool proof, one size fits all solution, below are five ingredients to help you increase your odds of hitting more often with email marketing campaigns.

Read the entire article HERE

How to Avoid Claims and Chargebacks

There is another layer to claims and Chargebacks that your business should look at, because it will help you retain revenue.
There is a growing number of intentional claims and chargebacks, that will break your bank.

Some buyers, receive your product and then claim their item was never received, making you issue unnecessary refunds.

Add a component to your team’s efforts and research, by hiring a team member who will just work on protecting your sales.

Customer support is very important, but protecting your revenue against fraudsters is equally important.

Contact me and I will help you mitigate this growing issue.

Common COVID-19 And IT Cyber Scams

This information is very valuable and my Bank sent it to me.

Protect yourself from cybercriminals and hackers by educating yourself on some common scams designed to trick you into giving out your personal information or get to your money.  We’ve highlighted the details of common COVID-19 scams and IT scams so you can arm yourself with the tools to stay cyber safe.

COVID-19 Scams

Many scammers are leveraging the latest information and fears around the short supply of COVID-19 vaccines to trick people into signing up for “supposed” vaccine appointments. Scammers are using telemarketing calls, text messages, emails, social media platforms, and door-to-door visits to perpetrate these and other COVID-19-related scams. For example, fraudsters are offering COVID-19 tests, HHS grants, and Medicare prescription cards in exchange for personal details, including Medicare information.

If you click on a link, download an attachment or provide information over the phone, cybercriminals could be stealing your credentials and personal information for financial gain.

Key Takeaways – How can you protect yourself?

  • You will not be asked for money to enhance your ranking for vaccine eligibility. Government and State officials will not call you to obtain personal information in order to receive the vaccine, and you will not be solicited door-to-door to receive the vaccine.
  • Be suspicious of any unexpected calls or visitors offering COVID-19 tests or supplies. If you receive a suspicious call, hang up immediately.
  • Do not respond to, or open hyperlinks in text messages or emails about COVID-19 from unknown individuals.
  • Ignore offers or advertisements for COVID-19 testing or treatments on social media sites. If you make an appointment for a COVID-19 test online, make sure the location is an official testing site.
  • Do not give your personal or financial information to anyone claiming to offer HHS grants related to COVID-19.
  • Be aware of scammers pretending to be COVID-19 contact tracers. Legitimate contact tracers will never ask for your Medicare number or financial information, or attempt to set up a COVID-19 test for you and collect payment information for the test.
  • If you suspect COVID-19 health care fraud, report it immediately online or call 800-HHS-TIPS (800-447-8477).
  • For further information, https://oig.hhs.gov/coronavirus/fraud-alert-covid19.asp or https://usa.gov/stop-scams-frauds.

One more important reminder as it relates to COVID-19.  Avoid posting your vaccination record card on social media as it can be a rich source of intel (birthdays, names, vaccination sites) for fraudsters, hackers and other cybercriminals.  This personal information can be used to craft convincing, individually-tailored phishing campaigns. For instance, scammers can use it to send messages masquerading as follow-ups from the clinic where an individual received the vaccine, asking for a fraudulent “click here” to schedule an appointment that could instead lead to downloading malware or other malicious result.

IT Scams

There has been a big spike in IT scams recently, and the elderly are particularly vulnerable. Fraudsters may attempt to initiate contact with you through an email, a phone call, or computer pop-ups claiming to be with a legitimate company (for example, Amazon, Microsoft, and anti-virus software companies). They inform the target victim that their computer is infected, that they have fraudulent charges, or they are entitled to some type of refund. The fraudster will then request remote access into your device, instructing you to login into your banking website, and proceed to conduct fraudulent activity such as a money transfer.

Key Takeaways – How can you protect yourself?

  • Unless you can verify the caller is from a reputable service provider (e.g., Microsoft, Apple), do not allow anyone access to your computer. They will not call you unless you have called them about an issue first.
  • Do not use the phone number in a pop-up. Use the official phone number listed for the vendor you are trying to contact.
  • Never give anyone your passwords over the phone or in an email – reputable companies will not ask for them.
  • Install a reputable anti-virus solution and ensure it has the latest updates.
  • Check your accounts for suspicious activity (e.g., money transfers between your own accounts).