Operations and Revenue

This happened to me today and it is NOT good for any business!

I received a doctor’s bill in the mail, which was mailed 6 months AFTER the visit!
Fine.
I call the number on the bill to pay.
I wait for 20 minutes, finally get someone on the phone, only to be told that I have to actually call the doctor’s office.
OK, I call the doctor’s office and get a pre recorded message that says I have to leave my credit card information on the message!

ARE YOU SERIOUS?

First of all, WHY send an invoice with the wrong phone number to receive your payment?
NOBODY and I repeat NOBODY should EVER leave their financial data on a voice mail!

I called the doctor’s office again, and pushed zero, so I finally got someone on the phone. Told them what happened and they accepted my payment right there and then.

WOW! Is this how you run your business?
I am trying to pay YOU!
Why should I have to jump through hoops just to pay you?

Every business relies on their revenue.
Wake up and be professional. Fix your billing/finance department and you will see a big difference.

If you make your customers run in circles just to pay your business, mark my words, many of them will just say, “oh well, I am not paying”.
Bad business practice, bad customer relations, bad operations overall!

Author: Mariella Stockmal

Dynamic results driven, Management and Consulting for: Business Risks, Operational Risks, and Fraud Protection

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