Operations and Revenue

This happened to me today and it is NOT good for any business!

I received a doctor’s bill in the mail, which was mailed 6 months AFTER the visit!
I call the number on the bill to pay.
I wait for 20 minutes, finally get someone on the phone, only to be told that I have to actually call the doctor’s office.
OK, I call the doctor’s office and get a pre recorded message that says I have to leave my credit card information on the message!


First of all, WHY send an invoice with the wrong phone number to receive your payment?
NOBODY and I repeat NOBODY should EVER leave their financial data on a voice mail!

I called the doctor’s office again, and pushed zero, so I finally got someone on the phone. Told them what happened and they accepted my payment right there and then.

WOW! Is this how you run your business?
I am trying to pay YOU!
Why should I have to jump through hoops just to pay you?

Every business relies on their revenue.
Wake up and be professional. Fix your billing/finance department and you will see a big difference.

If you make your customers run in circles just to pay your business, mark my words, many of them will just say, “oh well, I am not paying”.
Bad business practice, bad customer relations, bad operations overall!

Author: Mariella Stockmal

Dynamic results driven, Management and Consulting for: Business Risks, Operational Risks, and Fraud Protection

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