Respect Your Customers!

Why do companies assume that their customers know how to use technology?

I will refer to one specific industry, Property Management and their software usage.

They completely disregard tenants 75 or older, who are still alive and kicking, pay their rent and want some respect.
They make all tenants use online portals without any thought in their process.
Do yourselves a favor and:

  1. ALWAYS email your tenants with extra bills.
  2. NEVER assume that a tenant who has successfully created a monthly automatic rent payment will think to login to their portal for no reason.
  3. When you charge your tenants for utilities, make sure you alert them so that you can get your payments and they will never feel like they owe money they don’t know about.
  4. Educate older tenants! Or at least show the respect and accept check payments.

You cannot be ONLY about revenue and totally disregard your tenants.
Guess what? Without your tenants your business wouldn’t exist in the first place.

STOP BEING GREEDY and see only dollar signs!

AGEISM HAS TO STOP!

The ugly truth about ageism: it’s a prejudice targeting our future selves

Ageism, also spelled agism, is stereotyping and/or discrimination against individuals or groups on the basis of their age.

This may be casual or systemic. The term was coined in 1969 by Robert Neil Butler to describe discrimination against seniors, and patterned on sexism and racism.

This has to stop! There are a TON of experienced people out there who need a paying job, who have the experience and who will help your organization succeed!
Try to look into your own future self. Would you like to be pushed in the corner by society just because of your age?

  • Distinction from other age-related bias.
  • Ageism in common parlance and age studies usually refers to negative discriminatory practices against old people, and people in their middle years.
  • Implicit ageism.
  • Government ageism.
  • Stereotyping.
  • Prejudice.
  • Digital ageism.
  • Visual ageism.
  • Employment.

The Age Discrimination in Employment Act (ADEA) forbids age discrimination against people who are age 40 or older.

An employment policy or practice that applies to everyone, regardless of age, can be illegal if it has a negative impact on applicants or employees age 40 or older and is not based on a reasonable factor other than age (RFOA).

 

 

https://hbr.org/2018/06/how-do-we-combat-ageism-by-valuing-wisdom-as-much-as-youth
By Chip Conley

https://www.newyorker.com/magazine/2017/11/20/why-ageism-never-gets-old
By Tad Friend

Property Management Companies Listen!

Do you have what you need to become a successful property management company?

Strategy, accountability, qualifications, experience, vision, respect, innovation, expertise, services, and stellar communication with property owners and residents are key for your brand!

How are you making sure that your residents are getting value for the rent they pay you?

How are you making sure that you are immediately responsive 24/7?

How are you making sure that everything is cleaned on a weekly basis?
From laundry rooms, carports and pathways, to yards and overall property.

What if there is a resident in need at night?
What if lights go out?
What if there is an emergency?

Refusing to have an onsite responsible resident you just hinder your overall success, because you look like you don’t care.

It’s not only about making money.
It’s about making sure that you have long term happy and satisfied residents.

Never decide on building updates and work, unless you have established a complete and detailed schedule which YOU MUST share in writing with your residents BEFORE the work begins.

NEVER assume that because you own and manage a building your work is done.
You are obliged to be a communicator, to respect your residents and owners, and to make sure that you know what you are doing.

ALWAYS be open to advice, to innovations and to learning the ropes.
Behaving like you know everything and not communicating immediately with grace and respect, you are just another money focused company.

LISTEN to the reviews online! When your scores are negative, you are doing something wrong.

Become a pioneer by implementing all of the above!

How To Improve Your Communications

We all strive for success.
I have seen a lot of established brands and companies, fail with their communication strategy.

Let’s say you are a property management company.
You just started upgrading an apartment complex and you need your tenants to know what you are doing.

NEVER send a generic email to tell them to move their vehicles, unless you give them an exact timeframe.

Respect your customers, because they are the key to your success.

Clear communication is absolutely a MUST, because you will avoid minsunderstandings.
Never forget how much time and effort you invested in your brand to succeed.
BUT: NEVER take your success and customers for granted.
Keep the respect and the communications channels open at all times.
It will do wonders to your brand, and establish you as a household name.

8 Behaviors of the World’s Best Managers

In nearly every dimension of business success, the manager makes the difference. From diversity and inclusion to productivity and retention, the manager plays a singular role in the life of an employee.

In fact, Gallup’s analysis has shown that the quality of a manager accounts for 70% of the variance in team engagement.

And yet most managers learn best management practices based on managers they’ve had (who may have been good or bad) — or based on stereotypes in their head about what “leadership” is.

Learn what makes a great manager from the world’s best managers from some of the world’s most engaged organizations.

READ THE ENTIRE ARTICLE HERE

Helping friends looking for work

We all know by now how many people are desperate for income and a job.
I see time and again people posting on sites like LinkedIn that they are open for work.
Others, message connections and friends about their need.
The most common reply I see is: “Oh I will definitely look around”.
That’s it.
No further communication.

Also companies that do receive an application, have an automated response that arrives via email. After this, nothing.

What needs to change?
Well, first of all friends can actually help by taking some action and notify their circle of fellow professionals that a friend who is a great candidate is looking for work.
Companies that do not want to hire a team member who has worked for them in the past, should be honest and write on their job posts, that former employees will not be considered for re-hiring.

A lot of people are feeling the frustration, the ghosting, and agony of running around in circles, month after month with zero results.
Let’s all unite and find a better way to help fellow professionals who are really hurting for some much needed income!

Data Privacy

Celebrate Data Privacy Day by making sure you’re following best practices to protect your data and your privacy. There’s no better time to review the security procedures that can protect you, your family and your business from unwanted intrusions.
Tips and reminders to help you keep your data private
1 Protect your personal information. Everything you do online, or on your mobile devices, or even via the Internet of Things exposes you to criminal actors and unwanted invasions of your privacy. Check out StaySafeOnline.org to find out ways you can make small changes that yield bigger protections.
2 Review the data your apps have access to. Delete unused apps and review privacy settings and permissions. Go into your device’s settings to review and change permissions you may not even have been aware certain apps had, like access to call logs, microphone and your location.
3 Tighten up Social Media permissions to avoid leaks. First, make sure you’ve turned off public sharing. Then, only accept friend requests from people you know and trust. Finally, review each network’s privacy policies and check the settings on your devices.
4 Control who can track you on the web. Surfing the web leaves you vulnerable to cyber attacks and identity theft. Start by getting into the habit of clearing your cache and deleting cookies daily, via your browser’s settings. Also don’t automatically accept “cookies.” Most reputable websites will offer you a “manage cookies” option where you can deselect options that invade your privacy.
5 Update Internet of Things (IoT) passwords. Many IoT devices, such as smart lights, voice-controlled smart speakers and home hubs, come with default passwords which leave you open to hacking and spying.

 

 

New Hires and Payment

With the entire business structure changing around us, there are a few tips and risks.
If you are starting a business:
Do not rent a space yet. Keep your overhead as low as possible.
You will need help to establish your business and it is much better to have some money to pay those you need to hire, rather than paying for office space.
Times are changing. Having an office does not make you successful. Your team does!

If you are an existing business but are struggling, you have a dilemma:
Do you need a space? If yes, you will have to adjust your operations to survive.
If no, then move out. It will save you major operational costs, and might save some of your employees.

If you need help:
DO NOT hire anyone who is in dire need of income free of charge with a promise of a salary “when things get better”.
Millions of people are struggling for income so that they can eat and pay their rents and so much more.
It is an insult and unprofessional if you tell someone to work for you without pay.
Even if your intentions are the best, a promise for future payment does not ensure anyone’s survival during these very hard times.

Modernize, adjust, cut unnecessary costs and always do the best, while being 100% professional and respectful to those you need to hire.

 

What If

2020 is coming to an end.
It has been hard, heartbreaking and a huge lesson all at the same time.

Seeing what risks and closures of businesses are happening daily, I have thought hard about some what ifs:

  1. What if we are on a bridge to a different way of living and doing business?
  2. What if all the brilliant minds on the planet can come together and change what we grasp as normal?
  3. What if everything we think we know is about to change?

All these what ifs came to mind, because I found myself thinking about past generations.
A mere 25 years ago, we did not have widespread internet, video conferencing, social media. Imagine if this horrid pandemic had struck then.
Now we can “see” people we work with and family members daily and free of charge.
We are walking through a portal that might be the brink of a different life.

Horse carriages to cars.
Ships to airplanes.
Fire to stoves.
Typewriters to computers.

Just think about this. Maybe what we take for granted now will change. Maybe just maybe this change might be good for all of us.
Maybe the way we interact with each other will change.

It is up to each and every one of us to keep the flame of hope going strong, and also be wide open to changes.
Flexibility to change, to the next step of life on this planet.

Have a blessed New year everyone!

Online Purchase ALERT

ALERT!
Happened to me today. An online seller, asked me to take a picture of my id card on both sides to “verify” my purchase!

NEVER EVER do this!

If any online seller asks you for personal information of any kind, just CANCEL your transaction immediately!!!

Be very careful. You should NEVER purchase anything online from any ecommerce company that asks for personal data.
If you take a picture of your ID, all your information can very easily be hacked, stolen and you will be in big trouble!