Respect Your Customers!

Why do companies assume that their customers know how to use technology?

I will refer to one specific industry, Property Management and their software usage.

They completely disregard tenants 75 or older, who are still alive and kicking, pay their rent and want some respect.
They make all tenants use online portals without any thought in their process.
Do yourselves a favor and:

  1. ALWAYS email your tenants with extra bills.
  2. NEVER assume that a tenant who has successfully created a monthly automatic rent payment will think to login to their portal for no reason.
  3. When you charge your tenants for utilities, make sure you alert them so that you can get your payments and they will never feel like they owe money they don’t know about.
  4. Educate older tenants! Or at least show the respect and accept check payments.

You cannot be ONLY about revenue and totally disregard your tenants.
Guess what? Without your tenants your business wouldn’t exist in the first place.

STOP BEING GREEDY and see only dollar signs!

Fraudulent Purchases

If your company creates revenue online, be AWARE of:
1.      MORE THAN 2 ATTEMPTS FOR ORDERS BY SAME EMAIL
2.      SAME EMAIL, DIFFERENT MAILING ADDRESS
3.      SAME EMAIL, DIFFERENT RECIPIENT NAME
4.      DIFFERENT EMAIL, SAME RECIPIENT OR ADDRESS
5.      HIGH VOLUME OF ORDERS
6.      SAME EMAIL, DIFFERENT SOURCES (ie: PayPal, Amazon, Shopify etc for same email)

Here is one example of a purchaser I had to block:

Risks of too little information

We all want success and more customers, but we need to make sure the steps we take are complete.

  1. Make sure your information on Social media is correct. Example: NEVER put http:// and your website name, if your website is secure (ie: https). This will make prospective customers question the security of your site.
  2. Add some valuable information tabs on your website, like WHO WE ARE, or WHAT WE DO, or ABOUT US.
    This will explain your service or product, what the prospective customer will gain from joining your product.
  3. Update all your Social media pages regularly. If someone visits your Facebook page as an example and your last post is 6 months old, they will automatically think that you are no longer in business.

Keep all this in mind, implement these simple steps, and you will achieve the success you want.

GOOD LUCK!

Technology The Elephant in the Room

There is a huge issue that NOBODY is addressing, and it’s really important.

Technology, Internet and Software.
Property management companies, Retailers, Banks, Utility companies and pretty much everyone accepting payments online.

Everyone assumes that everyone else knows the ins and outs of internet usage, thus making it very difficult for people to adapt.

I come across so many people who know how to use their email, maybe Facebook and that’s about it.
They have absolutely no idea about creating and signing PDF files, uploading them to platforms they need to, or how to make payments online.

They have no clue as to how to secure their devices, who to share their information with, or how to create automatic payments.

This is the time to take a step back and start addressing the elephant in the room!
Let’s give ALL our customers the courtesy of either helping them navigate our websites and what we ask of them, or allowing them to still mail us checks.
You will be amazed at what the percentage of “non knowers” is.
Leases to be signed, bills to be paid, online purchases, even replies to phishing emails.

This has to stop and we all have to stop assuming that everyone we cater to knows the how to.

It’s time to change our attitude and help include all those people who have no idea what they are doing.

We want sales and success? EDUCATE THE PUBLIC!!!!

Skills of a Successful Risk Professional

 

The risk industry and the professionals within it have changed drastically over the last few decades.

Once, risk professionals simply purchased insurance to transfer losses onto another company. Now, they are expected to monitor the risk environment, identify and predict risks, and implement proactive strategies to prevent issues from occurring or minimize their impact when they do. Top-leadership positions based on risk management, such as Chief Risk Officer (CRO), are becoming increasingly common.

With this in mind, what skills and competencies are now necessary for a risk professional to be successful? Certainly a general knowledge of the insurance industry and financial risk will no longer suffice. In addition to an understanding of many topics and environmental factors, there are necessary personality traits, such as influential, flexible, and collaborative.

READ THE ENTIRE ARTICLE HERE

How to Avoid Claims and Chargebacks

There is another layer to claims and Chargebacks that your business should look at, because it will help you retain revenue.
There is a growing number of intentional claims and chargebacks, that will break your bank.

Some buyers, receive your product and then claim their item was never received, making you issue unnecessary refunds.

Add a component to your team’s efforts and research, by hiring a team member who will just work on protecting your sales.

Customer support is very important, but protecting your revenue against fraudsters is equally important.

Contact me and I will help you mitigate this growing issue.

Is Cleaning Your Browsing Data Enough? Think Again!

Google has a great tool to actually and really clean your browsing history, cookies, and data.
With Chrome being used a lot and also G-Suite for companies, do yourselves and your companies a favor and delete everything at least once per week.
When you click on History on Chrome,
Bottom left you see: Your Google Account may have other forms of browsing history at myactivity.google.com

Click on it and you will see another set of activities you had no idea about. So next to each day, click the garbage bin and delete. See picture below:

Keep going down and delete every day.

After you have deleted everything, you will see:
Good job!
Close this tab, go back to your history, and clean your browsing data as well:

If you get in the habit of cleaning everything, you will be safer.
We do banking, meetings, financial transactions online.
Why leave a trace for any hacker behind?
The first time I had to delete 5 years worth of data.
Took me about 45 minutes.
After that day, I clean both history and my activity every night before I switch off my computer and it takes literally 3 minutes at most.

So spread the word! Tell your teams, your employees, family members, friends!
And this applies to both PC and Apple computers, and laptops.

Know Your Business When Creating Positions

Be very careful when you create a new position for your company!
I see a lot of companies having trouble finding who they want for their teams.
This is on you.
HR and Leadership MUST know the specifics of each position and their business inside and out.
Example:
When you are trying to find a Risk analyst, or Fraud prevention team member:
You cannot ask for data analysis, prevention AND SQL.
Your IT department has to work WITH this person and fix your back end according to suggestions.
The Fraud/ Risk professional is doing all they can to prevent, examine, mitigate and reply.
They cannot also do the back end work.
When you upload an open position, be VERY specific.
Adding too many responsibilities to one position will only complicate the work flow, the effectiveness and the results.

NEVER assume you know everything.
Be the leaders you portray in your Company’s websites, and Social Media pages.

The better you divide responsibilities, the faster your company will grow, be protected and see results.

Shipments during a worldwide pandemic

We all agree that this pandemic has created a lot of difficulties.
A ton of companies are struggling with shipments and deliveries, because they depend on shipping carriers to deliver their goods, and also manufacturers to ship on time.

I read a lot of complaints, and wanted to write this article to explain a few things.

Do you think that companies like the delays?
Do you think that startups knew that a global virus will pretty much decimate all their efforts?
Do you think that companies don’t need and want to be successful and retain their revenue so that they can pay their employees who are struggling financially like so many of us?

So before you lash out at delivery delays and label any company a fraud, or a hoax, take a step back and think.
Put yourself in their shoes.
If you were the company’s owner trying to get answers from manufacturers and shipping companies, how would you react?
How would you save your company?

We have become consumer spoiled brats and expect instant gratification 100% of the time, without realizing what this means to those who try to serve our needs and purchases, especially during a global catastrophe.

So please be courteous, be patient and flexible.
NONE of our purchases (except for medication, food and life saving devices) are a life or death matter.

Show some respect, kindness and understanding.
Consider yourselves lucky not to walk in those business owners shoes!

Top 10 business risks around the world in 2020

By: Bethan Moorcraft

Cyber incidents have been ranked as the top business risk in the Allianz Global Risk Barometer 2020, knocking business interruption from a top spot it had held for seven consecutive years.

According to the Allianz study, which focuses on large and small- to mid-sized enterprises in 22 industry sectors and 102 countries, cyber incidents (including cybercrime, IT failure/outage, data breaches, fines and penalties) were the top concern, followed by business interruption, changes in legislation and regulation, natural catastrophes, and market developments.

Read the entire article HERE