Business Relationships And Behavior

So many people are telling me that they are having complaints, problems, and are unsure as how to smooth out their professional relationships.

The rule is: NEVER mix personal and professional. If you do business with a friend and have any issue at all, keep it on a professional level. DO NOT share with your friends and family. This is totally unprofessional and the start of your problems.

ALWAYS be open, talk it out, and respect what the other person has to offer. Business relationships of any kind have a start point and a finish point. When you close such a relationship, be very clear as to why you chose to do so, and part amicably. Some of my clients have followed my advice and are very thankful for it, because they have saved personal relationships and their professional integrity this way. It is a disaster when your friends draw their own conclusions, when in fact they are clueless about business or the specific relationship/contract that has ended.

One of the facts of small business owners is that they find someone they like on a personal level, and try to do business with them. They are so eager to solve all their problems at once that they usually don’t “hear” what the other party is offering. They just follow their wishful thinking, even though they are not clear about what they expect from a deal. The deal goes on and they discover midflight that the services offered are different than their expectations.

There are different approaches to solving that, and you be the judge of which is the correct way:

You sit down and talk, explain in detail your expectations as a client, and if both parties find out that this relationship does not benefit either party, you simply and professionally say goodbye. Chapter closed.

You are unsure of what your exact needs are, you are not satisfied with the services you receive, and you do not share your thoughts exactly, but decide to end this business relationship. You then proceed to talking to others, who in return have their own opinions and the professional who offers his/her services, starts being criticized to no fault of their own. Be very careful about toying with someone’s reputation and integrity.

You sever both personal and professional relationship because you mix personal and professional issues.

In a few words, business is business, and friendship is friendship. Do not make it personal. Do not treat other professionals in a way that you would hate to be treated. These are shark infested waters and guess what? Someone might actually seek legal action against you for slandering, especially if you are dealing with a bigger company.

Helping Others. That’s What Businesses Do

Business owners rarely step back and think that their business is there to help. Yes help!

EVERY business exists to help.
A lawyer helps with legal matters.
A clothing business provides clothes.
Food stores feed families.
Landlords provide housing, and so on.

Have you ever stopped to think for even a moment how your business helps your clients and how you can make it better?
It’s not all about revenue.
Yes you need revenue to live and pay your employees.
But the better services/products you provide, the better your business will be for it.

We work so much focused on making money that we forget we are part of an amazing chain. We are all intertwined and connected.
You created your business out of passion. Keep the passion going to the right direction and you will never fail!

 

 

TIME TO VENT

Hello Business Owners!
Guess what? Time to vent. Yes vent!
I have done everything right. My resume fits the current standards, my LinkedIn profile same.
I apply for jobs.
They love my resume and my accomplishments.
They call me.
Then I do the interview and they see my face. YES I have gray hair! So what?
I am proud of it and I am in no way, shape or form ready to throw in the towel. I am in it for the long run.
YES I know technology.
YES, I know chargebacks and fraud and claims inside and out!
32 interviews, resulted to 32 rejections.
You know what I have to say? SHAME ON YOU younger people who think that you know everything, and are NOT open to hiring a more mature individual who might have a few things to teach you, who might actually be a GREAT addition to your company!
And YES stay for the long run and not hop around jobs for promotions!
Does real experience and loyalty and passion mean ANYTHING to YOU?

AGEISM HAS TO STOP!

The ugly truth about ageism: it’s a prejudice targeting our future selves

Ageism, also spelled agism, is stereotyping and/or discrimination against individuals or groups on the basis of their age.

This may be casual or systemic. The term was coined in 1969 by Robert Neil Butler to describe discrimination against seniors, and patterned on sexism and racism.

This has to stop! There are a TON of experienced people out there who need a paying job, who have the experience and who will help your organization succeed!
Try to look into your own future self. Would you like to be pushed in the corner by society just because of your age?

  • Distinction from other age-related bias.
  • Ageism in common parlance and age studies usually refers to negative discriminatory practices against old people, and people in their middle years.
  • Implicit ageism.
  • Government ageism.
  • Stereotyping.
  • Prejudice.
  • Digital ageism.
  • Visual ageism.
  • Employment.

The Age Discrimination in Employment Act (ADEA) forbids age discrimination against people who are age 40 or older.

An employment policy or practice that applies to everyone, regardless of age, can be illegal if it has a negative impact on applicants or employees age 40 or older and is not based on a reasonable factor other than age (RFOA).

 

 

https://hbr.org/2018/06/how-do-we-combat-ageism-by-valuing-wisdom-as-much-as-youth
By Chip Conley

https://www.newyorker.com/magazine/2017/11/20/why-ageism-never-gets-old
By Tad Friend

Customer Support Risks

Stellar customer support will only help your brand and your company overall.

When your support team snaps at customers who go out of their way to be helpful, you only hurt your brand.

Example of a bad reply: Although we appreciate it, we didn’t ask for your help!

Really? This shows total disrespect to customers who try to help you.
Responses like this example, will make people eventually turn their backs and not care any longer.
Every brand relies on long term relationships and loyalty from its customers.

When you fight this loyalty by making people feel bad for helping you, you only show that your are in for proving you are right and everyone else wrong.

Know that you represent your Company’s ownership at all times.
Behave like professionals.
Be kind, communicate properly, clearly and with grace!

Want success? Then act accordingly!

 

Being on time

Financial success is very important to all of us, since we all need to survive and thrive.

You show respect to yourself, to the person you are meeting with.

Nowadays it is very common to call people and tell them this ugly “I’m running late”.
If you are among those who tend to always run late, I’m here to tell you that this shows total disrespect to the person you are supposed to be meeting.
Whether it is your friend, your colleague, a business meeting, your hairdresser, your boss or your assistant.
When you book any meeting, make sure that you can actually be there on time. An easy trick is to block your calendar an hour ahead. This way if someone else needs to see you that specific day, you can say that you are available until an hour before your next meeting.

I’ll give you an example:

11:00 am Business Meeting 12:00 pm actual meeting 2:00 pm doctor’s appointment 2:45 pm actual appointment 5:00 pm hairdresser 5:45 actual appointment

This way you will never overbook yourself, you will never schedule meetings on a day that you have too much to do and you will never run late.

Make it a habit to be 5 minutes early. This shows total respect and organizational skills on your part. Sure, we would like to schedule 24 meetings in 24 hours, but it simply can’t happen.

If you run your own business and expect people to come to you at a specific time, NEVER make any other appointments. It shows lack of interest, lack of respect and bad business ethics. If you do that, do not expect other people to respect your time, or to work hard for or with you. Make the effort. You will only win respect and loyalty!

8 Behaviors of the World’s Best Managers

In nearly every dimension of business success, the manager makes the difference. From diversity and inclusion to productivity and retention, the manager plays a singular role in the life of an employee.

In fact, Gallup’s analysis has shown that the quality of a manager accounts for 70% of the variance in team engagement.

And yet most managers learn best management practices based on managers they’ve had (who may have been good or bad) — or based on stereotypes in their head about what “leadership” is.

Learn what makes a great manager from the world’s best managers from some of the world’s most engaged organizations.

READ THE ENTIRE ARTICLE HERE

Is Cleaning Your Browsing Data Enough? Think Again!

Google has a great tool to actually and really clean your browsing history, cookies, and data.
With Chrome being used a lot and also G-Suite for companies, do yourselves and your companies a favor and delete everything at least once per week.
When you click on History on Chrome,
Bottom left you see: Your Google Account may have other forms of browsing history at myactivity.google.com

Click on it and you will see another set of activities you had no idea about. So next to each day, click the garbage bin and delete. See picture below:

Keep going down and delete every day.

After you have deleted everything, you will see:
Good job!
Close this tab, go back to your history, and clean your browsing data as well:

If you get in the habit of cleaning everything, you will be safer.
We do banking, meetings, financial transactions online.
Why leave a trace for any hacker behind?
The first time I had to delete 5 years worth of data.
Took me about 45 minutes.
After that day, I clean both history and my activity every night before I switch off my computer and it takes literally 3 minutes at most.

So spread the word! Tell your teams, your employees, family members, friends!
And this applies to both PC and Apple computers, and laptops.

Know Your Business When Creating Positions

Be very careful when you create a new position for your company!
I see a lot of companies having trouble finding who they want for their teams.
This is on you.
HR and Leadership MUST know the specifics of each position and their business inside and out.
Example:
When you are trying to find a Risk analyst, or Fraud prevention team member:
You cannot ask for data analysis, prevention AND SQL.
Your IT department has to work WITH this person and fix your back end according to suggestions.
The Fraud/ Risk professional is doing all they can to prevent, examine, mitigate and reply.
They cannot also do the back end work.
When you upload an open position, be VERY specific.
Adding too many responsibilities to one position will only complicate the work flow, the effectiveness and the results.

NEVER assume you know everything.
Be the leaders you portray in your Company’s websites, and Social Media pages.

The better you divide responsibilities, the faster your company will grow, be protected and see results.

Helping friends looking for work

We all know by now how many people are desperate for income and a job.
I see time and again people posting on sites like LinkedIn that they are open for work.
Others, message connections and friends about their need.
The most common reply I see is: “Oh I will definitely look around”.
That’s it.
No further communication.

Also companies that do receive an application, have an automated response that arrives via email. After this, nothing.

What needs to change?
Well, first of all friends can actually help by taking some action and notify their circle of fellow professionals that a friend who is a great candidate is looking for work.
Companies that do not want to hire a team member who has worked for them in the past, should be honest and write on their job posts, that former employees will not be considered for re-hiring.

A lot of people are feeling the frustration, the ghosting, and agony of running around in circles, month after month with zero results.
Let’s all unite and find a better way to help fellow professionals who are really hurting for some much needed income!