Business owners rarely step back and think that their business is there to help. Yes help!
EVERY business exists to help.
A lawyer helps with legal matters.
A clothing business provides clothes.
Food stores feed families.
Landlords provide housing, and so on.
Have you ever stopped to think for even a moment how your business helps your clients and how you can make it better?
It’s not all about revenue.
Yes you need revenue to live and pay your employees.
But the better services/products you provide, the better your business will be for it.
We work so much focused on making money that we forget we are part of an amazing chain. We are all intertwined and connected.
You created your business out of passion. Keep the passion going to the right direction and you will never fail!
No matter what you sell, you ABSOLUTELY must be prepared and have your company setup correctly.
Make sure you represent your brand truthfully.
Never promise things that do not apply to your product / service.
Train your customer support team to actually support customers. Taking 6 days to reply to emails is not good.
Sales and customer support teams MUST work together! You can’t mail products, when customer support has already refunded a sale. You will lose revenue and your reputation.
Please check your grammar and spelling for your website and marketing campaigns. If I read “this companies policy is your satisfy” , will make me run…. It should read: “This company’s policy is your satisfaction”!
It’s totally worth it to hire an Operations professional to set everything up for a successful future.
And last but not least, NEVER be arrogant and think you know it all.