Customer Support Risks

Stellar customer support will only help your brand and your company overall.

When your support team snaps at customers who go out of their way to be helpful, you only hurt your brand.

Example of a bad reply: Although we appreciate it, we didn’t ask for your help!

Really? This shows total disrespect to customers who try to help you.
Responses like this example, will make people eventually turn their backs and not care any longer.
Every brand relies on long term relationships and loyalty from its customers.

When you fight this loyalty by making people feel bad for helping you, you only show that your are in for proving you are right and everyone else wrong.

Know that you represent your Company’s ownership at all times.
Behave like professionals.
Be kind, communicate properly, clearly and with grace!

Want success? Then act accordingly!

 

Property Management Companies Listen!

Do you have what you need to become a successful property management company?

Strategy, accountability, qualifications, experience, vision, respect, innovation, expertise, services, and stellar communication with property owners and residents are key for your brand!

How are you making sure that your residents are getting value for the rent they pay you?

How are you making sure that you are immediately responsive 24/7?

How are you making sure that everything is cleaned on a weekly basis?
From laundry rooms, carports and pathways, to yards and overall property.

What if there is a resident in need at night?
What if lights go out?
What if there is an emergency?

Refusing to have an onsite responsible resident you just hinder your overall success, because you look like you don’t care.

It’s not only about making money.
It’s about making sure that you have long term happy and satisfied residents.

Never decide on building updates and work, unless you have established a complete and detailed schedule which YOU MUST share in writing with your residents BEFORE the work begins.

NEVER assume that because you own and manage a building your work is done.
You are obliged to be a communicator, to respect your residents and owners, and to make sure that you know what you are doing.

ALWAYS be open to advice, to innovations and to learning the ropes.
Behaving like you know everything and not communicating immediately with grace and respect, you are just another money focused company.

LISTEN to the reviews online! When your scores are negative, you are doing something wrong.

Become a pioneer by implementing all of the above!

Canonical URL Tag – The Most Important Advancement in SEO Practices Since Sitemaps

The author’s views are entirely his or her own (excluding the unlikely event of hypnosis) and may not always reflect the views of Moz.

The announcement from Yahoo!, Live & Google that they will be supporting a new “canonical url tag” to help webmasters and site owners eliminate self-created duplicate content in the index is, in my opinion, the biggest change to SEO best practices since the emergence of Sitemaps. It’s rare that we cover search engine announcements or “news items” here on SEOmoz, as this blog is devoted more towards tactics than breaking headlines, but this certainly demands attention and requires quick education.

Read the entire article HERE

Being on time

Financial success is very important to all of us, since we all need to survive and thrive.

You show respect to yourself, to the person you are meeting with.

Nowadays it is very common to call people and tell them this ugly “I’m running late”.
If you are among those who tend to always run late, I’m here to tell you that this shows total disrespect to the person you are supposed to be meeting.
Whether it is your friend, your colleague, a business meeting, your hairdresser, your boss or your assistant.
When you book any meeting, make sure that you can actually be there on time. An easy trick is to block your calendar an hour ahead. This way if someone else needs to see you that specific day, you can say that you are available until an hour before your next meeting.

I’ll give you an example:

11:00 am Business Meeting 12:00 pm actual meeting 2:00 pm doctor’s appointment 2:45 pm actual appointment 5:00 pm hairdresser 5:45 actual appointment

This way you will never overbook yourself, you will never schedule meetings on a day that you have too much to do and you will never run late.

Make it a habit to be 5 minutes early. This shows total respect and organizational skills on your part. Sure, we would like to schedule 24 meetings in 24 hours, but it simply can’t happen.

If you run your own business and expect people to come to you at a specific time, NEVER make any other appointments. It shows lack of interest, lack of respect and bad business ethics. If you do that, do not expect other people to respect your time, or to work hard for or with you. Make the effort. You will only win respect and loyalty!

How To Improve Your Communications

We all strive for success.
I have seen a lot of established brands and companies, fail with their communication strategy.

Let’s say you are a property management company.
You just started upgrading an apartment complex and you need your tenants to know what you are doing.

NEVER send a generic email to tell them to move their vehicles, unless you give them an exact timeframe.

Respect your customers, because they are the key to your success.

Clear communication is absolutely a MUST, because you will avoid minsunderstandings.
Never forget how much time and effort you invested in your brand to succeed.
BUT: NEVER take your success and customers for granted.
Keep the respect and the communications channels open at all times.
It will do wonders to your brand, and establish you as a household name.