Stellar customer support will only help your brand and your company overall.
When your support team snaps at customers who go out of their way to be helpful, you only hurt your brand.
Example of a bad reply: Although we appreciate it, we didn’t ask for your help!
Really? This shows total disrespect to customers who try to help you.
Responses like this example, will make people eventually turn their backs and not care any longer.
Every brand relies on long term relationships and loyalty from its customers.
When you fight this loyalty by making people feel bad for helping you, you only show that your are in for proving you are right and everyone else wrong.
Know that you represent your Company’s ownership at all times.
Behave like professionals.
Be kind, communicate properly, clearly and with grace!
Want success? Then act accordingly!